Terms of service
TERMS & CONDITIONS
Last updated: August 18, 2026
These Terms & Conditions apply to purchases made through the SUPERB website at www.superb-skincare.com.
By placing an order, you agree to these Terms & Conditions. Nothing in these terms limits any mandatory consumer rights available to you under applicable law.
1. ABOUT SUPERB & LEGAL INFORMATION
SUPERB is operated by:
Superb Skincare
Kerstroosstraat 6A
3053 EB Rotterdam
The Netherlands
Chamber of Commerce (KvK): 75321599
VAT number: NL002356118B84
Email: support@superb-skincare.com
Website: www.superb-skincare.com
2. ORDERS
Products displayed on our website are offered subject to availability.
After placing an order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, product unavailability or obvious errors on the website.
If we cancel an order after payment has been received, the applicable amount will be refunded.
3. PRICES & PAYMENT
Prices are displayed in the currency shown on the website and include applicable taxes where required.
Any applicable shipping costs, duties or other charges will be displayed or communicated where reasonably possible before completion of the order.
Payment must be completed using one of the payment methods offered at checkout.
We use third-party payment providers to securely process payments. SUPERB does not independently store complete payment-card details.
4. SHIPPING & DELIVERY
Orders are shipped to the delivery address provided during checkout.
Available shipping methods and estimated delivery times may vary depending on destination and will be displayed where applicable during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions or other disruptions.
We will take reasonable steps to ensure that orders are delivered within the agreed or legally required period.
Please ensure that your shipping information is complete and accurate before placing your order.
5. INTERNATIONAL ORDERS
SUPERB may ship to customers outside the Netherlands.
International shipments may be subject to local customs procedures, import taxes, duties or other charges imposed by the destination country.
Where such charges are not included during checkout, they may be payable by the recipient in accordance with local rules.
SUPERB does not control charges imposed independently by customs authorities or other government bodies.
6. 14-DAY RIGHT OF WITHDRAWAL
Where the statutory right of withdrawal applies, consumers may withdraw from an online purchase within 14 days after receiving the order, without giving a reason.
To exercise this right, notify us within the withdrawal period using:
support@superb-skincare.com
You may also use the online withdrawal function provided on our website.
After notifying us that you wish to withdraw, the applicable products must be returned within 14 days.
7. RETURN CONDITIONS
Returned products should be securely packaged and, where reasonably possible, include their original packaging and all components originally supplied.
You may inspect products only to the extent reasonably necessary to establish their nature, characteristics and functioning.
If products have been handled beyond what is reasonably necessary and their value has consequently decreased, we may make an appropriate deduction from the refund where permitted by applicable law.
8. SKINCARE, HYGIENE & SEALED PRODUCTS
Certain skincare or cosmetic products may be supplied with a protective or hygiene seal.
Where a sealed product is not suitable for return for genuine health-protection or hygiene reasons after its seal has been broken, the statutory right of withdrawal may no longer apply after the seal has been removed or broken, where permitted by applicable law.
This does not affect your statutory rights when a product is defective, damaged, incorrectly supplied or otherwise does not conform to your order.
9. SETS & BUNDLES
Where products are sold together as one complete set or bundle, including The SUPERB 4, the complete set should be returned when exercising the right of withdrawal for that set.
All products forming part of the set should be included unless we agree otherwise or applicable law requires otherwise.
10. RETURN ADDRESS
Returns should be sent to:
Superb Skincare
Kerstroosstraat 6A
3053 EB Rotterdam
The Netherlands
Please include sufficient information to identify your order.
11. RETURN SHIPPING COSTS
Unless otherwise stated, customers are responsible for the direct cost of returning an order when exercising the right of withdrawal.
If an item is defective, damaged upon delivery or incorrectly supplied and SUPERB is legally responsible for the return costs, we will provide appropriate return instructions.
We recommend retaining proof of postage when returning an order.
12. REFUNDS
Following a valid withdrawal, we will refund the applicable payments received from you, including the cost of our standard delivery option where legally required.
Additional delivery charges resulting from choosing a more expensive delivery method than our standard option are not refundable where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
We will process refunds within the period required by applicable law. Where legally permitted, we may withhold reimbursement until we have received the returned products or until you provide evidence that they have been sent back, whichever occurs first.
Your payment provider or bank may require additional processing time before the refund appears in your account.
13. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a damaged, defective, incomplete or incorrect product, contact:
support@superb-skincare.com
Please provide your order number and, where reasonably possible, photographs showing the issue.
Depending on the circumstances and your statutory rights, we may provide a replacement, refund or another legally required remedy.
Your statutory rights relating to products that do not conform to the purchase agreement remain unaffected.
14. CANCELLING AN ORDER BEFORE SHIPPING
If you want to change or cancel an order before dispatch, contact us as soon as possible.
We will try to accommodate your request, but we cannot guarantee that an order can be changed once processing or fulfilment has begun.
Your statutory right of withdrawal, where applicable, remains unaffected.
15. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, ingredients, sizes, packaging and images accurately.
Minor variations in appearance, packaging or colour may occur, including due to screen settings, production changes or photography.
Customers should always review product labels and ingredient information before use.
16. INDIVIDUAL SKIN RESULTS
Skincare experiences and cosmetic results may differ between individuals.
Information on our website concerning cosmetic benefits is intended to describe the purpose and characteristics of our products and does not constitute a guarantee that every customer will experience identical results.
Nothing in this section limits your statutory rights concerning defective or non-conforming products.
17. RESPONSIBLE USE
Products should be used according to the directions provided on the product, packaging or website.
Discontinue use if you experience an unwanted reaction and seek appropriate professional advice where necessary.
SUPERB products are cosmetic products and are not intended to diagnose, treat or cure medical conditions.
18. INTELLECTUAL PROPERTY
The SUPERB name, branding, logos, website design, original photographs, graphics, copy and other original content are protected by applicable intellectual-property laws.
You may not reproduce, distribute or commercially use our protected content without prior permission, except where permitted by law.
19. WEBSITE AVAILABILITY
We aim to keep our website accurate and available, but we cannot guarantee uninterrupted or error-free access at all times.
We may update product information, prices, content and website functionality when reasonably necessary.
Nothing in these terms excludes liability that cannot legally be excluded.
20. PERSONAL DATA
Personal data collected through the website and in connection with orders is processed in accordance with our Privacy & Cookie Policy.
21. CHANGES TO THESE TERMS
We may update these Terms & Conditions when necessary, for example because of changes to our services, business operations or applicable law.
The version applicable to your purchase is the version in effect when your order is placed, unless applicable law requires otherwise.
22. GOVERNING LAW
These Terms & Conditions are governed by Dutch law.
If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law of your country of residence.
23. CONTACT
For questions about orders, delivery, returns or these Terms & Conditions, contact:
Superb Skincare
Kerstroosstraat 6A
3053 EB Rotterdam
The Netherlands
Email: support@superb-skincare.com
Website: www.superb-skincare.com
KvK: 75321599
VAT: NL002356118B84